FAQ's
Frequently Asked Questions
What payment methods do you accept?- We accept major credit cards, Apple Pay, Google Pay, ShopPay, and other payment options. Check our payment page for a full list of accepted methods.
- Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to track your order on our website or the shipping carrier’s website.
- Shipping times vary depending on your location and the shipping method chosen. Typically, domestic orders take 2 to 15 business days to arrive after payment is processed and order left our warehouse.
- Yes, we offer international shipping to most countries. Shipping costs and delivery times will vary based on your location. Check our shipping policy for more information.
How do I use a discount code?
- Enter your discount code at checkout in the “Discount code” field. The discount will be applied to your total purchase.
How can I contact customer service?
- You can reach our customer service team via email at info@kruelvenus.com or fill out our contact form.
What do I do if I receive a damaged or incorrect item?
- Please contact our customer service team immediately if you receive a damaged or incorrect item. We will arrange for a replacement or refund as soon as possible.
How can I update my account information?
- Log in to your account on our website, go to “Account Settings,” and update your information. For any issues, contact our customer support team.
Can I track my order if I’m not registered?
- Yes, you can track your order using the tracking number provided in your shipping confirmation email, even if you didn’t create an account.