Return & Exchanges

RETURNS/EXCHANGES

Due to the nature of our products, we do not accept returns/exchanges at this time. We have a quality inspection on all of our products before they leave our warehouse; however, are able to replace damaged products that occur in transit after an insurance claim has been filed with the carrier, https://www.USPS.com, or your postal office. Please note that there is a 30% restocking fee and you are responsible for shipping fees on returned damaged items. To start a claim, please contact us here. All returned damaged products are discarded. We ensure all of our products are packaged efficiently to minimize the chance of damages that may occur in transit

ORDER CANCELLATIONS

Once an order is placed and confirmed, we are unable to accept cancellations. This policy ensures that all orders are processed promptly. If you need to make any changes to an order, please reach out to us as soon as possible. While we cannot accept cancellations, we may be able to assist with adjusting the details of your order before it is processed further. 

INTERNATIONAL CUSTOMS & DUTIES

We are not responsible for customs clearance, delays, or compliance. Customers are fully responsible for any tariffs, customs duties, or taxes that may be levied by local governments or customs authorities upon the arrival of their shipment. Please check with your local customs office to ensure that your order complies with local customs regulations. Shipping charges do not include duties or taxes. By law, we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information. 

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen items. Once orders have left our warehouse, your package is in the care of the postal handler. The customer is required to submit a claim directly with the carrier and follow their guidelines. USPS recommends waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the carrier. USPS customer service: 1-800- 275-8777