Terms & Conditions

TERMS & CONDITIONS

This website (www.kruelvenus.com) and the Kruel Venus apps (together, the "Website" or "Site/App") are owned and operated by Kruel Venus liability company that designs and produces phone cases and other products. This page contains Kruel Venus’ terms and conditions. We strongly recommend reading this before ordering any products, because if you purchase from us, it means that you have agreed upon these terms and conditions. The version of the terms and conditions in force at the time the order is placed shall apply to the specific order. If you do not agree with the terms, you should not use Kruel Venus website or purchase the items. For the sake of clarity, it should be noted that it is not possible for you to accept these terms and conditions in part, unless otherwise agreed in writing between you and Kruel Venus. We assume no risk or liability and shall be exempt from all liability if you have not read these terms and conditions in whole or in part, even if allowed to do so. By ordering from Kruel Venus, you confirm that you are at least 18 years old (or have parents or legal guardians’ permission to do it) and accept these terms and conditions.

CREATING AN ACCOUNT & WEBSITE USAGE

When you register for a Kruel Venus Account, you will be asked to create a password. In order to prevent fraud, you must keep this password confidential. You must not disclose the password or share the password with anyone. If you know or suspect that someone else knows your password you should contact us. If the Company has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your Kruel Venus Account.
You are solely responsible for maintaining the security of your Kruel Venus Account, and you are fully responsible for all actions that occur under the account and any other activities taken in connection with the account such as sharing any images on the Website. You must not describe or assign keywords in your Kruel Venus Account in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and we may remove your Kruel Venus Account if any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause us liability, harm or damages. We may also remove your Kruel Venus Account if there has been no activity in the account for a period of one year. You may not use another's Kruel Venus. Account without permission. We must be immediately informed if there is any unauthorized use of your Kruel Venus Account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. Although we will not be liable for your losses caused by any unauthorized use of your Kruel Venus Account, you may be liable for the losses of ours of others due to such unauthorized use.
Your use of the Website. You may not use the Website for any of the following purposes:

  • disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
  • transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practices;
  • interfering with any other person's use or enjoyment of the Website; or
  • making, transmitting or storing electronic copies of materials protected by copyright without permission of the owner.

You will be responsible for our losses and costs resulting from your breach of this provision.
Your Content on the Website. You are entirely responsible for the content (the "Content") that you submit, post and display on the Website, and any harm resulting from the submission, posting and display of the contents on the Website. These include, without limitation, posting material to the Website, posting links on the Website, commenting on the Website or otherwise making (or allowing any third party to make) material available via the Website. That is the case regardless of whether the Content constitutes data, text, files, information, images, screen names, graphics, photos, profiles, audio files, video files, audiovisual combinations, interactive features, musical works, works of authorship, applications, links, codes, scripts, computer software or other material. The Content that you upload to the Website can be removed by our system without prior communication includes but not limited to the following reasons:

  • The proprietary rights, including but not limited to the copyright, patent, trademark, trade secret rights and other intellectual property rights of any third party in the Content are infringed by the copying, downloading and use of the Content;
  • If the intellectual property rights or proprietary rights of the Contents belong to your employer, you do not have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
  • Any third-party licenses relating to the Content has not been fully complied with and successfully pass through to end users under any required terms and all royalties, fees and other monies owing to other persons and relating to the use of the Content must have not been fully and duly settled;
  • The Content violates the privacy or publicity rights of any third party;
  • The Content contains the naked body or intimate parts of a real person;
  • The Content includes any bugs, viruses, worms, malware, trojan horses or other harmful or destructive content;
  • The Content is a spam, is machine- or randomly-generated, and contains unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third-party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
  • The Content contains any pornographic material, profanity language, threats or material which incites aggression towards individuals or entities and/or spreading violence/hatred, and does not infringe;
  • Your Kruel Venus Account username misleads your readers into thinking that you are another person or company;
  • Or any other reasons that the Company finds the Content inappropriate.

Availability of the Website. Although we aim to offer you the best service possible, we make no promise that the services at the Website will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Website you should report it, and we will attempt to correct the fault as soon as it reasonably can. Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.
Third Party Websites. The Website includes links to other websites and webpages ("Third Party Websites"). We have not reviewed, and cannot review, all of the material made available through the Third-Party Websites to which the Website links and that link to the Website. We do not have any control over the Third-Party Websites, and will not be responsible for their contents, use, privacy policies, or practices. By linking to a Third-Party Website, we do not represent or imply that we endorse such Third-Party Website. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, trojan horses, and other harmful or destructive content. We disclaim any and all responsibility for any harm resulting from your use of the Third-Party Websites.

INTELLECTUAL PROPERTY & AGREEMENT

The Content we display on the Website (the "Kruel Venus Content") is protected by copyright, trademark, patent, trade secret, database and other intellectual property rights, which is either owned by or licensed to us. We hereby grant you a limited, revocable, non-sublicensable license to reproduce and display the Kruel Venus Content (excluding any software code) solely for viewing and using the Website. You may not copy, reproduce, make available online or transmit, publish, adapt, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any of the Kruel Venus Content without written permission from us or the owner of the intellectual property rights. The Agreement does not transfer to you any of our or the third party's intellectual property rights, and all rights, titles and interests in and to such property will remain (as between the parties) solely with us. Further, the Kruel Venus logo, and all other trademarks, service marks, graphics and logos used in association with Kruel Venus or on the Website are the trademarks or registered trademarks or other intellectual property rights of the Company or our licensors. Other trademarks, service marks, graphics and logos used in association with the Website may be the trademarks or other intellectual property rights of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any of our or third party's trademarks, service marks, graphics and logos.
Copyright Infringement. As we ask others to respect our intellectual property rights, we respect the intellectual property rights of others. If you believe that material located on or linked to or from the Website violates your copyright, you are encouraged to notify us. We will use our reasonable endeavors to respond to all such notices, and if required or appropriate, remove the infringing material or disable all links to the infringing material. We may, but has no obligation to end a visitor’s permission to visit and use the Website if, under appropriate conditions, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of the Company or others.
If you believe that your intellectual property rights have been infringed by a user of our service, please provide us with a notification that contains the following information:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material.
  4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Changes. We reserve the right to amend the Agreement (in particular, these Terms and Conditions) from time to time for legal or regulatory reasons or to allow the proper operation of the Website. Any material changes in the Agreement (in particular, these Terms and Conditions) will be notified to you via the email address provided by you on registration or published via a suitable announcement on the Website. You should nonetheless periodically review the up-to-date version of these Terms and Conditions available at https://www.kruelvenus.com/pages/policies. The changes will apply to the use of the Website immediately after such notice has been given. What constitutes a material change will be determined at our sole discretion. If you do not wish to accept any of the new Agreement, you must not continue to use the Website. If you continue to use the Website after the positing of the amendments on the Website, your use of the Website constitutes your agreement to be bound by the new Agreement (in particular, the new Terms and Conditions). We may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the Agreement (in particular, the Terms and Conditions).
Termination. We reserve the right to suspend or cancel your Kruel Venus account at any time, without prior notice and at our sole discretion if you breach any of your obligations under the Terms and Conditions. If you wish to terminate your Kruel Venus account, you may contact us. Suspension or cancellation of your Kruel Venus account shall not affect our and your rights and liabilities accrued before such suspension/cancellation. All provisions of the Agreement (in particular, the Terms and Conditions), which by their nature shall survive termination of the Agreement, including, without limitation, intellectual property, representations and warranties, indemnification, disclaimer of warranties, and limitations of liability.
Site Errors. In the event a product is listed on the Website at an incorrect price or with incorrect information, orders for such products will be revised to reflect the correct price or information. We reserve the right to reject any orders placed on the site.
Indemnification. You agree to indemnify and hold harmless, to the fullest extent permitted under the applicable law, the Company, our contractors, licensors and licensees, and our/their respective directors, officers, members, employees and agents from and against any and all claims, demands, disputes, actions, proceedings, causes of action, judgments, damagers, losses, liabilities, costs or expenses (including without limitation, attorneys’ fees and expenses, and all costs and expenses incurred in the recovery of the aforesaid amounts), arising out of your use of the Website, including but not limited to your violation of the Agreement (in particular, the Terms and Conditions) and the Instagram™ Terms and Conditions.
Disclaimer of Warranties. The Website is provided “as is”. We, our suppliers, licensors and licensees hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement of any intellectual property rights, other proprietary rights or statutory requirements. Neither we nor our suppliers, licensors or licensees make any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You will download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
You understand that when using the Website, you will be exposed to content from internet sites or sources outside the Website, and that we are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such content. You further understand and acknowledge that you may be exposed to content that is inaccurate, offensive, indecent or objectionable, and you agree to waive any legal or equitable rights or remedies you have or may have against us with respect to the aforesaid, and, to the fullest extent permitted under the applicable law, agree to indemnify and hold harmless the Company, our contractors, licensors and licensees, and our/their respective directors, officers, members, employees and agents to the fullest extent allowed by law regarding all matters relating to your use of the Website. Further, if we are in breach of these Terms and Conditions, we will only be responsible for any loss that you suffer as a result to the extent they are a foreseeable consequence to both we and you at the time you use the Website. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption, but shall not limit or affect our liability resulting from any products sold through the Website being found to be unsafe or if something we do negligently causes death or personal injury.
Limitation of Liability. To the fullest extent permitted under the applicable law, in no event will the Company, our contractors, licensors and licensees, and our/their respective directors, officers, members, employees and agents be liable with respect to any subject matter of the Agreement (in particular, the Terms and Conditions) under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental, punitive losses or expenses or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid to us by you during the twelve (12) month period prior to the accrual of the cause of action. We shall have no liability for any failure or delay due to matters beyond our reasonable control.
Advertising and Sponsorship. Part of the Website may contain advertising and sponsorship material. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with the relevant law. We will not be responsible to you for any error or inaccuracy in advertising or sponsorship material posted on the Website.
International Use. We make no promise that material on the Website is appropriate or available for use in outside locations. Access to the Website from locations where its contents are by law illegal or unlawful is prohibited. If you choose to access the Website from locations outside, you do so on your own initiative and you will be entirely responsible for compliance with local laws.
No partnership. We and you shall be and act independently and not as partner, joint venture, agent, employee or employer of the other. You shall not have any authority to assume or create any obligation for or on behalf of the Company, express or implied, and you shall not attempt to bind us to any contract.
General Representation and Warranty. You represent and warrant that your use of the Website will be in strict accordance with our privacy policy, the Agreement (in particular, these Terms and Conditions) and all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including.
Miscellaneous. The Agreement, including these Terms and Conditions, shall constitute the entire agreement between we and you concerning the subject matter hereof, and may only be modified by a written amendment signed by an authorized executive of the Company, or by the posting on the Website of a revised version. Except to the extent the applicable law, if any, provides otherwise, the Agreement, any access to or use of the Website will be governed by the laws of KRUEL VENUS, and the parties agree to submit to the non-exclusive jurisdiction courts. If any part of the Agreement is held invalid or unenforceable, it will be severed and the remaining portions will remain in full force and effect. A waiver by either party of any of these Terms or Conditions or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under the Agreement to any party that consents to, and agrees to be bound by the Agreement. We may assign our rights under the Agreement without condition. The Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

PERSONAL INFORMATION

As stated in our Privacy Policy, all the information you provide us with or we obtain in other ways is collected to ensure a smooth ordering and delivery process. For a list of personal data, we collect & more information regarding our privacy policy, click here.

PAYMENT

Until payment is made, all the products remain the property of Kruel Venus. We leave ourselves the right not to send the items if the payment has been rejected or there have been any other issues regarding it.
The price we apply to your order is the one that was set on the day the purchase was made. Shipping expenses are shown before the confirmation of the purchase. Your credit card information is not stored, so the entire payment process is completely safe & secure. Please note that local charges may occur in your region. The detailed information is explained in Delivery terms.

PRICE CHANGES 

We reserve the right to change the prices of products listed on our website at any time without prior notice. Prices may be adjusted due to various factors such as market conditions, supplier pricing, or promotional offers.

While we strive to ensure that all prices are accurate at the time of purchase, we cannot guarantee that the prices displayed on our website will remain the same. By shopping on our website, you acknowledge and accept that prices are subject to change at our discretion.

DISCOUNT CODES & GIFT CARDS

If you haven't correctly entered the discount code provided, we cannot add it after you have paid. We do not refund you the difference. Promotional/Discount Code. Promotional/discount codes are applicable only to items selling at original prices. Items that are already on sale, such as but not limited to, Archive Collection, Sale Collection. Etc.), and newly launched products are not eligible for further discount. For discounts that are applicable on second/subsequent item, lowest-priced item in the order will be the item to be discounted.
Gift Card. Kruel Venus Gift Cards are sold subject to the following terms and conditions:
Kruel Venus Digital Gift Card/ Gift Card are redeemable in the region of purchase and only for merchandise sold on our website at www.kruelvenus.com.
The Digital Gift Card is exclusively redeemable through www.kruelvenus.com only. Joining as Kruel Venus member & prior acceptance of terms are required for using the gift card. 
Redemption of Kruel Venus Digital Gift Card/ Gift Card is only applicable in the region the Kruel Venus Digital Gift Card/ Gift Card was purchased. It cannot be redeemed in other regions. Not redeemable for cash, and no replacement, resale, refunds or exchanges, except as required by law. Unredeemed value will not be converted to cash upon expiry of the Kruel Venus Digital Gift Card/ Gift Card. Void where prohibited. You may not use a Kruel Venus Digital Gift Card/ Gift Card to purchase other Kruel Venus Digital Gift Card/ Gift Cards.
Kruel Venus Digital Gift Card/ Gift Card cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Kruel Venus Digital Gift Card/ Gift Cards are void if they are reloaded, resold, transferred for value, or redeemed for cash. Unused Kruel Venus Digital Gift Card/ Gift Cards may not be transferred.Kruel Venus Club points cannot be accrued when redeeming the Gift Card in respect of the value of the Gift Card but will be accrued in respect of the value of transaction net the value of the Gift Card. The Gift Card can only be used for personal purchases and cannot be used for any commercial or promotional purpose unless authorized by Kruel Venus in writing.

DELIVERY

Please wait until the end of that day or the next day for actual delivery when your package/order is out for delivery. If you have any questions regarding your package once it's been shipped & not in our hands anymore, please contact USPS customer service: 1-800- 275-8777 or your Postal Service. To learn more about delivery, please read Shipping Policy.

CUSTOMS & DUTIES

We are not responsible for customs clearance, delays, or compliance. Customers are fully responsible for any tariffs, customs duties, or taxes that may be levied by local governments or customs authorities upon the arrival of their shipment. Please check with your local customs office to ensure that your order complies with local customs regulations. Shipping charges do not include duties or taxes. By law, we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.

SHIPPING

USA Standard Shipping in approx. 7-15 business days after the order is processed. Canada, UK, Europe, and Australia Standard Shipping in approx. 7-25 days. The tracking number will be provided to you via email. For more shipping information click here. In the case of high demand or other situations, we might take longer. You will receive an email with an update. 

TRACKING

We will provide a tracking number via email once your order leaves our warehouse. USPS/Postal Service must scan your package before it is entered into their tracking system. Please track your own package with the tracking number provided. Make sure your email is correct to receive your tracking number.

RETURNS/EXCHANGES

Due to the nature of our products, we do not accept returns/exchanges at this time. We have a quality inspection on all of our products before they leave our warehouse; however, are able to replace damaged products that occur in transit after an insurance claim has been filed with the carrier, https://www.USPS.com, or your postal office. Please note that there is a 30% restocking fee and you are responsible for shipping fees on returned damaged items. To start a claim, please contact us here. All returned damaged products are discarded. We ensure all of our products are packaged efficiently to minimize the chance of damages that may occur in transit.

ORDER CANCELLATIONS

Once an order is placed and confirmed, we are unable to accept cancellations. This policy ensures that all orders are processed promptly. If you need to make any changes to an order, please reach out to us as soon as possible. While we cannot accept cancellations, we may be able to assist with adjusting the details of your order before it is processed further.

LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen items. Once orders have left our warehouse, your package is in the care of the postal handler. The customer is required to submit a claim directly with the carrier and follow their guidelines. USPS recommends waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the carrier. USPS customer service: 1-800- 275-8777.

REFERRAL PROGRAM

Whilst the Referral Program allows users to share a unique referral code of his/her Kruel Venus account to earn credits when purchases are made through the referral code, users are strictly prohibited in uploading their referral codes to third party promotional sites, including but not limited to voucher code / discount listing sites. Referral codes can only be shared to friends and relatives or any connected entities, such as on social media platform or through direct messaging network. Should referral codes be found to be posted on unauthorized channel(s), the corresponding Kruel Venus user accounts will be terminated without prior notice and all unused credits in the Kruel Venus user accounts shall be cancelled, disregard of whether the referral code is shared on the unauthorized channels intentionally or not. Kruel Venus reserves all the rights to claim damages and / or apply for other legal remedies should credits earned through unauthorized channel(s) are used for redemption of goods. Referral discounts are not applicable to the newly-launched products of the latest devices and the Kruel Venus.
Contact Customer Service for any concerns or questions at hello@kruelvenus.com. Please refer to your order number, or be ready to supply your email address.